Terms & Conditions

General

Glutafin are committed to protecting the privacy and data of it’s users. This privacy policy explains the information we collect and how we use it.

This website is owned and operated by Dr Schär UK (ʺWeʺ or ʺUsʺ).

The company is located at Units 1-2 Station Court, 442 Stockport Road, Thelwall, Warrington WA4 2GW.

Your access to and use of this site is subject to the terms and conditions of this privacy policy. By accessing this site you (the ʺUserʺ or ʺYouʺ) accept to and agree to this without limitation.

All your data shall be held and used in accordance to the Data Protection Act 1998. Dr Schar UK, is the data controller of your information for the purposes of the Act and has given all appropriate notifications to the Information Commissioner.

The information we collect

When you visit our website you may provide us with personal information such as name, address, email address. To register for free samples we also ask for sensitive data about the diet you follow and the method of diagnosis.  We do not require you to register or provide information to view our site or access most of it’s content, but if you register you will be able to receive free samples if you meet our eligibility criteria.

These are the ways we collect information

  1. Registrations forms.
  2. Competitions and Promotions. In the event of entering a competition or promotion we will ask you to provide personal information to conduct the competition or promotion.
  3. Emails. When you email us to request samples, literature or other queries, information provided by yourself will be collected to fulfil your request. Your email may be kept for staff training and to help us improve our services
  4. Contact Us. If enquire the contact us form on this site, we ask for information such as your name, address and email address so we can respond to your enquiry. Your enquiry may also be kept for staff training and to help us improve our services.
  5. Questionnaires and surveys. From time to time we ask our website visitors to participate in opinion polls and surveys to give feedback on our products and services.
  6. Information collected from other sources. We may verify information you have provided us from other sources, this will include your name and address. This information is only verified to help us provide you with services you have requested.
  7. Information collected by other means. We use cookies to collect certain information about the sites use. The information generated does not identify the individual user or disclose or link to any personal data. Please see our cookies policy for further details.

What we do with the information you provide

We require this information to understand your needs and provide you with the best service possible for the following reasons:

  • To respond to your questions and enquiries
  • To provide you with access to certain areas and functions of the site.
  • To send you promotions, coupons and samples about our products and services
  • Where surveys are completed your answers will be stored electronically for us to formulate statistical reports in the future
  • If required by law, regulation or court order, for the purpose of or in connection with legal proceedings or necessary for establishing, defending or exercising legal rights.
  • If in an emergency to protect the health and safety of website users or the general public or in the interests of national security.

Who do we share your information with

Information provided by yourself will only be shared with authorised third parties for the reasons above. We will not transfer or distribute your personal information to third parties unless we have your permission or are required to do so by law. Where data is transferred to third parties we will ensure that adequate provisions are in place to guarantee the security of your data and that it is only processed in accordance with our instructions.

When you provide any information online you will be given the opportunity to select if or how you choose to receive communication from us. If you have agreed to receive communication from us you may change your mind at any time by emailing or writing to us. All emails will have the opportunity to unsubscribe from future electronic correspondence.

We regard our database of customer/client information as a valuable asset. Should We sell or transfer any of our business assets this may include the sale or transfer of such databases of information to third parties. In using the services You consent to such use of Your personal information.

Personal information may be transferred to countries outside of the European Economic Area (EEA) in order to perform services. In using the Services You consent to such a transfer, In addition, if You out personal information on publicly available areas of the Site, this will be accessible to persons in countries outside of the EEA, which may not have data protection laws as comprehensive as those that exist in the EEA. We will take all reasonable steps to ensure Your data is treated securely and in line with this Privacy Policy.

Links to other websites

This site may contain links to other websites that we do not own or operate. We do not control and are not responsible for these websites, their content, services or privacy policies. We do recommend that you individually asses the privacy policies for these sites when you leave this site.

All images sourced from shutter stock.

Children

We take the protection of childrens privacy seriously. Children should have a parent/guardian’s consent before providing any personal information to the website. We will not require or request children to provide more personal information than is reasonably necessary to participate in services on this site. A parent/guardian can review, remove, change or refuse further collection or use of their child’s personal information by contacting us.

Cookies

For full information on our cookies policy please click here

Accessing and correcting information.

If any of the information we hold about you is incorrect or you want us to delete any personal information please contact us at the address below. You can request a copy of your information by writing to us at the following address:

Customer Services
Dr Schär UK
Units 1-2 Station Court
442 Stockport Road
Thelwall
Warrington
WA4 2GW

Your request must be accompanied by a cheque for £10.00 made payable to Dr Schär UK, your request will then be acknowledge within 10 working days.

If any of the information we hold about you is incorrect or you want us to delete any personal information please contact us at the address above

Security

We are committed to ensure that your information is secure, however the transmission of information via the internet is not completely secure. Whilst we take all reasonable precautions to protect your information we cannot ensure the security of your data to our website. Any information you send is at your own risk. Once we have received your information we use strict procedures and security features to prevent unauthorised access.

Changes to this policy

We may make changes to this policy at any time without notice. We do recommend you regularly review this policy for any changes. By continuing to use this site, you agree to any changes, and by providing continued access to this site we are providing you consideration for agreement to any such changes.

  • This offer is only open to applicants who are clinically diagnosed with coeliac disease in a hospital or by a GP and are eligible to receive gluten free foods on prescription.
  • Dr. Schär reserves the right to fulfil a maximum of 5,000 free samples. Any additional samples are fulfilled at the discretion of Dr. Schär.
  • There is a maximum of 1 free product per household.
  • Please read the label before consuming Glutafin products.
  • The decision as to which Gluten free products are available on prescription in your area is not within the control of Dr. Schär and are subject to change. Dr. Schär reviews the areas in which these restrictions exist on an ongoing basis and undertakes every reasonable effort to ensure that recipients of free samples do not receive Glutafin products which are not available on prescription in their area.
  • Dr Schär has arranged this promotion in good faith. Dr Schär reserves the right to change, modify or cancel the promotion if circumstances make this unavoidable.
  • The promotion is open to UK residents except employees and their immediate families of Dr. Schär, their agents and anyone professionally connected with the promotion.
  • Delivery of samples to those who qualify for this promotion will be made within 6 weeks.
  • By entering this promotion you agree to be bound by these Terms and conditions.